Return & Refund Policy

At VapeRoost, we aim to handle customer enquiries and eligible return or refund requests fairly and transparently.

Damaged, Faulty or Incorrect Items

If you believe an item is damaged, faulty, incorrectly supplied or otherwise does not meet applicable consumer guarantees, please contact our customer support team.

Please provide your order number, a description of the issue and, where appropriate, supporting photographs.

Change-of-Mind Returns

Change-of-mind returns are subject to our published eligibility conditions.

Store policy to confirm: [Insert whether change-of-mind returns are accepted and any applicable timeframe or conditions.]

Refund Processing

Where a refund is approved, we will provide instructions and explain the applicable refund method.

Processing times may depend on the payment provider and the circumstances of the request.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies rights or remedies available under the Australian Consumer Law where those rights cannot lawfully be excluded.

For assistance, contact vaperoost.service@outlook.com.